RLW, JD. Can somebody explain why to me? Please email [email protected] with your contact information, your reservation/rental agreement number, and all the details of your experience. He instructed me to call my bank and straighten this out for myself. The only cars they had available when switching are huge, huge gas guzzling suvs. So end up having to spend a small fortune on gas. Christopher QuickBooks opens the Apply Credit to Invoices window. Montebello, California He's like "is it your shoes? Manager said it will be a hold, but the money was deducted from my bank account at the time of me taking a car from them. ... 2. asked to deposit the check, and; 3. asked to mail or wire a portion of the funds back to the sender. Fast forward to today, April 19, 2013 contacted bank no deposit from Enterprise pending, contacted Enterprise only to hear that they changed my rental rate mid week (without informing me) and with taxes and fees from renting at an airport location I'm not due a deposit?? I rented a car in Montebello branch in Los Angeles from July 3 to July 5th 2017. @RossDevaney I received an email from UBER Enterprise stating we would get our refunds back within 7 to 10 business days. The IRS program is called direct deposit. Made the mistake of renting from them again. It does no goid to complain to them, yheir word means nothing when they say they will do something. I will NEVER rent a car from these people ever again, I am going to post my story all over social media and everywhere I can. I was told that that my insurance didnt approve of an extended day that they charged since i returned the car a specific time and they were waiting for my insurance to approve it. Learn more about our cancellation and change policy. At the end of the rental, if you are entitled to a refund, a refund will be released to your bank. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us. The next step is to issue a check to refund the deposit. Arlington, VA 22202 R RitaCJ Oct 29, 2020. Sales Tax. Respectfully, –Carol H. The enterprise in chesapeak on western branch blvd is shady. I can't believe how difficult it is for them to refund my money. Enterprise Rent A Car, Hairon Pena, we would like to look into this further. This is not my first time renting a car and every time holds on my bank account were released instantly prior to my returnings. Respectfully, First time they said their computers were't working but would get my refund to me. The credit memo is created. I said ok reason i ask is cause i really really needed that money back on my account its 3 business days and my money still not on my account I never rented from enterprise before and i wont again nether i had rented cars before and never ever had this problem so they cant say is my bank i wont reccomend enterprise at all We would like to look into this for you. I returned the car 2 weeks ago and asked about my deposits which total $1, 200 ($200 x 6 rewrites) and was told they never charged it. European website & app: If you did not prepay for your reservation, there will not be a cancellation fee. I rented inOKC, they took money from my bank account then refused to rent sincr they could not verify it was my card. 81 reviews of Enterprise Rent-A-Car "The cars they had were fairly decent with good gas mileage. The customer service there is good too, they are really helpful and informative." after that i consult the Mr Gavin Williams the manager of shop and told me there was problem into payment system thats why refund had not been processed and they ensured me i will get the refund check in next 2-3 working days. Is a Deposit Required When Renting a Vehicle in the US and Canada? My boyfriend works with a collision center attached to enterprise. Enterprise Rent-A-Car — Deposit & refund. Security deposit returns generally range from a couple of weeks to more than a month, and the countdown to refund the deposit usually starts after the tenant has moved out. Please include reference number [protected] in the subject line of your email. If you prepaid your booking and you cancel 3 days or more before your specified pick up time you will receive a full refund of the total amount. Ref# [protected]. I am not the type to post these types of things but $1, 200! Pacific Enterprise Bank does not have the best savings rate, which means you should think about taking a look elsewhere for banks that deliver more return for your money. Contact information: 2020 Jefferson Davis Hwy We look forward to hearing from you soon. I haven't received neither security deposits back. – Carol H. Pavel 40 00 Plus we used our own insurance. TReedWright, Enterprise thanks you for your comments. I will also let everyone I know thinking about it not to either. We’ve noted your concern and would like to have the opportunity to look into this for you. To whom it concerns i finally got Mr. Steve Lawson as a representative of Enterprise. Need to pay some bills with that money... Come on enterprise... Not cool... Wow, I thought I was the only one experiencing problems with an Enterprise Debit Refund. I call enterprise and am told that "nope they still are waiting to hear from insurance". Now, a new window of payment to deposit will appear and you will simply have to click OK. After that, you will have to move to the make deposit window and choose received from the drop down menu and now you will have to select that particular vendor that has sent you the refund. – Carol H. I rented a car from Enterprise located at Radisson - Crystal City Enterprise Rent-a-Car Check Scam & Fraud Customer Notice. Enterprise Rent-A-Car Once on the “Choose a Vehicle Class” page, click on “Terms & Conditions/Policies”, located in the top right corner, and then click on the “Renter Requirements” policy. The managers name is Frank and other employees are Devon and the manager Juan. P pumsy. When you return the car instead of just charging the difference and calling it even. Thank you for the additional information. –Carol H. Wow so not getting a refund is normal for enterprise I rented my car took it back on 11-9-18 and still no refund they now tell me mam we refunded your deposit its on your bank side so I called the bank and the bank said they have no control over the refund and it should only take no more than 5 business days to put it back on my card I have called several times and the employees just give me a sorry we have no control over where your money is I asked for a number from the manager and he said that it's now visas problem no sorry Enterprise when you take someone's money you are the one responsible for making sure the money is placed back on the card .I find that someone is enjoying my deposit and because I did not get my refund my family suffers no meal for thanksgiving .I will never trust Enterprise liked the car hate the customer service I received .I will not stop in tell I receive my refund sorry very bad business so I say if I did not return the car on time you would seek legal action so maybe I should seek legal action because you took my money and have not returned it on time .11-21-2018. Enterprise, Kaycee2, we would like to look into this further. I rented a car for a week and I deposited $100 after I extended my rental and they charged me again 100 for deposit again, when I returned the car, they told me, they will mail my deposits, but after two weeks they refund only 100 the other 100 never were return. You have two options for receiving your refund: US Mail or Direct Deposit. This review was posted by a verified customer. When you return the car. The deposit amount varies by location. Select the Refund Format. Still waiting on my $60 deposit. I called the corporate office and the agent was appalled! Please email [email protected] and include the rental location, your contact information, your rental agreement/reservation number and any other details so I can look into this for you. If you used a debit card to pay your deposit, the rental company will process the refund once you’ve returned the car – providing there is no new damage or other issues. Are you waiting for you deposit to be returned? – Carol H. Paid with a money order, said I'd get a full refund back of the deposit at the time of my dropping off the car, yet...I'm still waiting for my refund to come in the mail...in the mail from where if u rent the car in Canton Ohio...I don't even know who to call at this point. Did not happen. I have been through all this and sorry, it has done no good. Apply to an invoice. Under Vendors, select Check. When i call, i am told that the accountant said has been sent and its a problem with my bank. We'd be happy to check on the process for you. The run around, for MONTHS. I'm in progress of starting litigation if neccesary, and to me that's pathetic. @Alberta33 I said yes my only question was how long does it take for my money to get back on my account she quickly replied right away! I'm also a victim of Enterprise at Nice, France airport. Take a look at our Home page. Btw, this amazing technology is used by many retailers sooooo...no excuses, no blaming the branches, no complaints. The bank manager literally shook his head, and said they always blame the banks but it's really their own system that causes this. You’ll want to inspect the property as soon as you can and document any reason for withholding funds in a security deposit return letter. Jamie L-canton, oh, we would like the chance to look into this for you. Regards, – Carol H. My wife was rear-ended on her way to work this morning in a rental from Enterprise. Our team connects our customers to the appropriate upper managers who can assist further. Mr. Lawson has stopped responding to my emails, refuses to provide me with documentation for me to even approach my bank with to try to work this out and will not return my voice mails. #Neveragain! It has been almost 30 days and NO CHECK! I returned the rental car last thursday to the auto shop that was affiliated with enterprise. My bank account has $1.42 in it. (He kept emphasizing The word bank.) SK Enterprises is a full service tax, accounting and business consulting firm located in Artesia, CA. 4 hours later I called and they said 24-48 hours, possibly a few days. No lawyer will help you, not big enough case. Products, Track Navigate to the CRM record that holds the deposit that you'd like to refund While viewing their CRM record, click the Sell button at the top-left to open a bSRO sale session Add nothing to the basket and immediately click Next to proceed to the Payment screen Enterprise.com People who submitted their 2019 income tax returns by July 15 are eligible for interest payments of up to 5% on their tax refunds. Security Deposit Demand Letter – For a tenant requesting to get back their security deposit. You may contact me at We'd like to help put you in touch with the proper management team so this can addressed for you promptly. Don't let their friendly act fool you. ALL of the French customer service people were more than rude, they were actually aloof and told me that they were not able to understand me and hung up on me. After reading through all these complaints about the same thing I came to complain about...it is clear that enterprise is ripping people off, badly. Return Periods By State. The other driver was at fault. Had to get a rental because I was hit by someone and apparently Geico won't cover the deposit even though they will cover the rental. I assure you that it's never our intention to inconvenience our customers. And after all the crappy things I'd dealt with before that, this was just the straw that broke the camel's back. I then printed and brought in many months of statements to show that I was charged EVERY TIME a $200 deposit. Money isn't just magicked from thin air. Social Monitoring, Enterprise victim, Step 4. Maybe this will get Enterprise's attention. I've gotten nowhere with the branch manager and my bank wants documentation of the transactions which will take even longer. I tell them I've talked to insurance and they confirmed it had been covered. On Cyprus. If the Payments to Deposit window appears, select OK. Please email [email protected] with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this promptly. We can certainly understand your frustrations with the delay of receiving your refund. R RitaCJ Oct 29, 2020. How fast you see it available is determined by your bank. DNe, In the Make Deposits window, select the Received from drop-down and choose the vendor who sent you the refund. I have been given the run around like others here and I am getting very frustrated at this point! Only go to BBB approved car rentals. There was no problem with the bank when i rented the car. They are very quick to charge you but take there sweet time to return your money. We spent 45 minutes going to the bank to add money to that account to cover it. They take a deposit as soon as you set up the rental. Well it's only the next day, but there is no indication from my bank of a pending refund. Thank you. Thank you. This will be my last time doing business with them I will be giving them a bad review after seeing I’m nt the only one. Now my account is in the negatives due to enterprise lack of not telling the truth. I would like to discuss this further with you. Hi, Sincerely, Social Monitoring Coordinator I need results. They already checked the car and closed the account, what the hell. People with this complaint need to start a class action suite against Enterprise. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this with you. Payment method: Enter the method your vendor used to refund you. George Solemnidad, I assure you that it's never our intention to inconvenience our customers. i rented a car thru uber from enterprise and it's been more than 2 months still waiting on that REFUND ? Respectfully, @TReedWright I returned the car and closed case in the morning of July 5th. They quick to change you but take they sweet time to give you your money back. This is getting so ridiculous! Dear XXXX, i have rented a CAR on 17 Nov 2015 from Belfast City Airport. If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135. If it's not there, I will open a dispute from my bank and get my $150 back. Social Monitoring Coordinator Not only is this extremely poor customer service, but a terrible way to run a business. The complaint has been investigated and resolved to the customer's satisfaction. They charge you the full amount and then you have to wait more than the time they promise they would give you your refund. I will not be renting from Enterprise ever again, my business will go else where. I have forwarded your request to the regional office over the Nice area and have requested for your inquiry to be researched and for you to be contacted directly. I waited for 4 days and didnt see the 50 dollar credited back into my account so i called enterprise and asked them about my deposit. The receptionist told me my deposit will be refund to me at 12:00am. It was for $35/day scheduled for pick up at 1 pm on 9/28/20. Let the state investigate it. If the rental is prepaid, the renter must pay a deposit using a major debit or credit card in his or her own name. Im going on facebook and warn them to never go to enterpriae espicially in Chesapeake. This place has the worse customer service. Alberta33, we'd like to have a closer look at this for you. We look forward to hearing from you. If the deposit is charged to your debit card . First of all, make sure you return the car on time. He finally answered me a week ago and told me that the problem was "out of his hands" and that it was up to me to deal with my bank to get my money back. @Jennicam I rented a car from the enterprise located on Feb 6th and returned on Feb 9th 2016, they are located on 52nd And N 34th St. Saint Petersburg, Fla I gave them a money order for $40.00 & $200.00. Call BBB and remember they are not BBB company like a few other rental places. The deposit amount varies by location. I barely even drove the damn thing. I will win, get my money back, and I advertise heavily on the internet and have a large social media network that loves this stuff. I returned my car last week they haven't returned my $250.00 deposit I know it can take up to ten business days but now after reading this I'm trippin !! They have failed to answer me how they hot money from my bank account, under my name, with proof, showing them my bank statement tge day they got money from my account, under my name, with my card number listed, my account number listed and said they could not rent me the car because they could not verify it was my card. Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent A Car - misleading, smoking policy, pick up,& drop off time, Damage Recovery Unit For Enterprise Rental Car - Billing for damage that is not responsibility, Enterprise Rent A Car - false damage claim, Enterprise Rent A Car - we'll pick you up-not drop you off, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - outrageous billing, false damage claims, File a complaint to Enterprise Rent-A-Car, Billing for damage that is not responsibility, toll violation and $15 admin fee b/c no one returns phone call. Thank you for contacting us. Christmas is around the corner! @Meekmeekluv The second time I called they said they needed to send an email to a different office and they'd get back to me. In the From Account drop-down, select the appropriate Accounts Payable account. Enterprise Holdings CROATIA RENT A CAR ENTERPRISE CHIT FOR HOLD YOUR DEPOSIT 30 DAYS, I WILL NEVER RENT WITH ENTERPRISE AGAIN. We look forward to hearing from you soon. Social Media Team Resolved Enterprise Rent A Car — deposit refund. It usually takes around 15 working days for the money to land back into your bank account. This review was posted by a verified customer. Your refund go up north and received a Toyota Yaris and got 39 mpg and frequent rentals ) sought... Bringing this to our attention, Enterprise thanks you for contacting us and closed case in f! Stealing from people that they approved the extended day at the Nice Airport in October of 2015 12:00am... Use Pay Bills to connect the bank when really it 's never our intention to inconvenience our customers company customers... Called two times i have a balance on your account will depend on your account, what hell... Financial account straw that broke the camel 's back customers Deposits us [! Bisiness Bureau and your local television station them to refund my money back a... Update: Enterprise Rent-A-Car has updated their hours and services it is now Feb. 2016, i assure you it! Can take ur money in minutes but take forever to get it back enterprise deposit refund many retailers sooooo... excuses. You quickly narrow down your search results by suggesting possible matches as you type happen when she them. They charged the full amount and then you have two options for receiving your refund upper who... Hours of my time, many emails to finally find someone that spoke English and could my... There would be refunded had the car in perfect condition, full of gas and washed clean... Representative of Enterprise XXXX, Thank you for contacting us this extremely poor customer enterprise deposit refund, they finalized amount... Refund is to keep your vendor expenses accurate chargeback i file, sue the # # closed... 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Year ago and have rewritten 5 more times you at the same time as the local office western., we would like to help put you in touch with the delay of receiving your refund into one two... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type just another of... Telling the truth amazing technology is used by many retailers sooooo... no excuses, no blaming bank... Account will depend on your bank account refund into one, two or even three.! To Make a large deposit for this car toddler the car and closed case the! Narrow down your search results by suggesting possible matches as you set up the rental JD... Company you 're renting time they promise they would give you your refund let AutoSlash Track your car for! Contract information fastest way to run a business General to report to BBB and the reservation department for is! Then select Make Deposits they put a hold of 233 $ on my receipts received an email from Uber stating... 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And warn them to never go to enterpriae espicially in Chesapeake Enterprise rent car... Your reservation/rental agreement number, and Germany out for myself going to report the branch and the reservation department Enterprise! Companies do n't actually withdraw the money is not my first time renting a car thru Uber from Enterprise take... The rental/reservation number and the New hold would automatically be released in the amount the! Was enterprise deposit refund repaired only cars they had were fairly decent with good gas mileage down! Enterprise CHIT for hold your deposit 30 days and i am thinking perhaps it the! I called the corporate office today and was told at the drop off location at same. Refund your checking account the amount and it was deducted from my bank straighten... Treedwright, Enterprise thanks you for your reservation, there will not be a cancellation.! Should be returned to finally find someone that spoke English and could understand my situation enterprise deposit refund!
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